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Questions about a product, an order, or just want to share a photo of your pet? Send us a note — every message is read by a real human who loves animals as much as you do.
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Support information
Email us
fampaw.shop@gmail.com
We reply to every message personally.
Hours
Mon–Fri, 9am–5pm
Weekend messages answered Monday morning.
Response time
Within 24 hours
Often much sooner — we love hearing from you.
For order-specific questions, please include your order number so we can help you faster.